Zoom for Government Service Status

All Systems Operational

Zoom Chat Operational
Zoom Contact Center Operational
Zoom Contact Center Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow) Operational
Reporting Service Operational
SMS Operational
PSTN Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Zoom Events Operational
Zoom Meetings Operational
Zoom Meetings Operational
Live Transcription Operational
Recording Operational
Live Streaming Operational
Meeting Dial-in/Telephony Operational
Zoom Conference Room Connector Operational
Zoom Whiteboard Operational
Zoom Webinars Operational
Zoom AIC Operational
Closed Captioning ? Operational
Zoom Notes Operational
Zoom Phone Operational
Zoom Phone Operational
Voicemail/Recording/Call Log Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Subscriptions Operational
Zoom Support Operational
Knowledge Base Operational
Ticketing Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Support Page Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Rooms Operational
Zoom Rooms Operational
Zoom Workspace Reservation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Zoom Room and Zoom Room Controller Update: 5/21/2025 (No Operational Impact) May 21, 2025 17:00-19:30 PDT

We will be providing a new version of our Zoom Room Client for macOS, Windows and Appliances and a new version of our Zoom Room Controller for iOS and Android. They will be available for download at https://zoomgov.com/download.

Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010986 for more details.

There is no operational impact. All services will be available during this time.
Posted on May 20, 2025 - 10:52 PDT

Zoom Phone Update: 5/21/2025 (No Operational Impact) May 21, 2025 17:00-23:00 PDT

We will be providing an update to Zoom Phone. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010190 for more details.

There is no operational impact. All services will be available during this scheduled update.
Posted on May 19, 2025 - 10:37 PDT

Zoom Backend Maintenance: 5/22/2025 May 22, 2025 17:00-20:00 PDT

We will be performing backend maintenance and updates for Zoom Chat, Web Portal, Zoom Rooms, Zoom Conference Room Connector, Live Streaming and Workspace Reservation. Users may potentially experience a brief interruption of these services during the maintenance window.
Posted on May 19, 2025 - 11:04 PDT

Zoom Contact Center Update: 5/22/2025 (No Operational Impact) May 22, 2025 17:00-23:00 PDT

We will be providing an update to Zoom Contact Center. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010978 for more details.

There is no operational impact. All services will be available during this scheduled update.
Posted on May 19, 2025 - 10:43 PDT

Web Backend Update: 5/23/2025 May 23, 2025 17:00-21:30 PDT

We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010189 for more details.

Users may potentially experience a brief interruption of service during the during the maintenance window.
Posted on May 20, 2025 - 13:38 PDT

Scheduled maintenance on status.zoomgov.com (No Operational Impact) May 28, 2025 18:00-19:00 PDT

We will be performing scheduled maintenance on our status.zoomgov.com site from 1AM to 2AM on May 29, 2025 UTC time. No downtime is expected as part of this change.
Posted on May 21, 2025 - 10:28 PDT

Upcoming Data Center Consolidations Jun 15, 2025 17:00 - Jun 16, 2025 00:00 PDT

Zoom for Government is continuously optimizing our global footprint to improve performance and availability for our customers. With this, starting from June 15, 2025, Zoom for Government will be shifting Zoom Meetings, Zoom Webinar, Zoom Phone, and Zoom Contact Center, as well as Cloud Room Connector traffic from old data centers to our newer data centers.

The Zoom Phone and Zoom Contact Center team will start to change the SIP zone from the old SIP zone to the new SIP zone in the backend. We are sending out this notification to inform our customers of this change, along with some reminders that will assist customers.

We want to remind customers that for an optimal experience and to avoid any potential issues, please allow Zoom Traffic to all subnets on our Zoom for Government Network Firewall page. This includes specific sections for Zoom Phone, Zoom Contact Center, and the Zoom Cloud Room Connector:

https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010104

Customers would see the change in the admin portal of their sites, showing the new SIP zone after those changes if the “Display Custom SIP Zone Options on Web Portal” feature is enabled in Zoom Phone. Customers would not see the SIP zone name in Zoom Contact Center; thus, no portal change for Contact Center customers.

Please note that all hardware phones will automatically reboot when a data center migration is triggered. If you have an ongoing call, it will reboot once the call has ended. Migrations are planned to occur during our weekend off hours and change windows to reduce impact.

To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted by these changes. Customers should verify that they are following the guidance as provided in Zoom for Government network firewall or proxy server Meeting/Webinar settings, which can be found here: https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010104

For any questions or concerns, please contact your account team or Zoom for Government Support.
Posted on Apr 25, 2025 - 12:42 PDT

Scheduled Zoom Software Quarterly Lifecycle Update (8/2/2025) Aug 2, 2025 17:00-18:00 PDT

The next Zoom Software Quarterly Lifecycle policy enforcement, scheduled for August 2, 2025, will maintain the same version requirements as the May 3, 2025, enforcement.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010233

To assist with checking the client versions on your account, refer to the Dashboard support article for more information: https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010592
Posted on May 02, 2025 - 11:49 PDT
May 21, 2025

No incidents reported today.

May 20, 2025

No incidents reported.

May 19, 2025
Zoom Translation and Transcription Maintenance: 5/19/2025
Completed - The scheduled maintenance has been completed.
May 19, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 17:00 PDT
Update - This maintenance has been rescheduled to 5/19/2025.
May 16, 15:09 PDT
Scheduled - We will be performing maintenance for Zoom Translation and Transcription services. Users may experience a brief interruption for these services during the maintenance window.
May 14, 23:22 PDT
May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025
Zoom Marketplace Maintenance: 5/13/2025
Completed - The scheduled maintenance has been completed.
May 14, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 17:00 PDT
Scheduled - We will be performing scheduled maintenance for Zoom Marketplace and Integrations. Users may potentially experience a brief interruption for these services during the maintenance window.
May 13, 11:26 PDT
May 13, 2025
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025
Zoom Backend Maintenance: 5/10/2025
Completed - The scheduled maintenance has been completed.
May 10, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 12:00 PDT
Scheduled - We will be performing backend maintenance for the Zoom Meeting services. Users may potentially experience a brief interruption of service during this period.
May 7, 12:47 PDT
May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
Mac, Windows, Android, and iOS Client Update: 5/7/2025 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 7, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 17:00 PDT
Scheduled - We will be providing a new version of our macOS and Windows clients. They will be available for download at https://zoomgov.com/download. We will also be performing a staggered release for iOS and Android on applicable app stores.

Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010985 for more details.

There is no operational impact. All services will be available during this scheduled update.
May 5, 11:51 PDT
Zoom Translation and Transcription Maintenance: 5/7/2025
Completed - The scheduled maintenance has been completed.
May 7, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 17:30 PDT
Scheduled - We will be performing maintenance for Zoom Translation and Transcription services. Users may experience a brief interruption for these services during the maintenance window.
May 5, 17:24 PDT
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