Zoom for Government Service Status Status

Update - We continue to investigate an issue causing live meetings to not show on the Live Meeting Dashboard. We will provide updates as we have them.
Nov 20, 2024 - 14:24 PST

Investigating - We are investigating an issue causing live meetings to not show on the Live Meeting Dashboard. We will provide updates as we have them.
Nov 20, 2024 - 13:08 PST

Zoom Chat Operational

Zoom Contact Center Operational

Web Portal (Admin/Users/Provisioning) Operational

Desktop Client (Supervisors/Agents) Operational

3rd Party Integration Clients (e.g. Salesforce, ServiceNow) Operational

Reporting Service Operational

SMS Operational

PSTN Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Webhooks Operational

Zoom Events Operational

Zoom Meetings Operational

Live Transcription Operational

Recording Operational

Live Streaming Operational

Meeting Dial-in/Telephony Operational

Zoom Conference Room Connector Operational

Zoom Whiteboard Operational

Zoom Webinars Operational

Zoom AIC Operational

Closed Captioning Operational

Zoom Notes Operational

Zoom Phone Operational

Voicemail/Recording/Call Log Operational

SMS/MMS (Inbound/Outbound) Operational

Zoom Subscriptions Operational

Zoom Website Degraded Performance

Zoom Dashboard & Reporting Degraded Performance

Download Center Operational

Web Portal Operational

Web Client Operational

Support Page Operational

Integrations/Calendar/Plug-In/Add-In Operational

Zoom Rooms Operational

Zoom Workspace Reservation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Zoom Contact Center Update: 11/21/2024 (No Operational Impact) Nov 21, 2024 17:00-22:00 PST

We will be providing an update to Zoom Contact Center. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010978 for more details.

There is no operational impact. All services will be available during this scheduled update.
Posted on Nov 20, 2024 - 10:37 PST

Zoom Backend Maintenance: 11/21/2024 Nov 21, 2024 17:00-22:00 PST

We will be performing backend maintenance and updates for Zoom Chat, Zoom Rooms, Zoom Conference Room Connector, Live Streaming and Workspace Reservation. Users may potentially experience a brief interruption of service during this period.
Posted on Nov 18, 2024 - 12:53 PST

Cloud Room Connector Update: 11/22/2024 (No Operational Impact) Nov 22, 2024 17:00-18:00 PST

We will be performing routine maintenance for the Cloud Room Connector backend. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010260 for more details.

There is no operational impact. All services will be available during this scheduled update.
Posted on Nov 20, 2024 - 10:46 PST

Scheduled Zoom Software Quarterly Lifecycle Update (2/1/2025) Feb 1, 2025 17:00-18:00 PST

Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on February 1, 2025. This affects the following products:
- Zoom client for meetings (Windows, macOS, iOS, Android, and Intune)
- Zoom Rooms (including Zoom Room Controllers)
- Zoom Phone Appliances
- VDI Client and Plugin
- Meetings SDK (Native and Web)
- Video SDK (Web)

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010233

To assist with checking the client versions on your account, refer to the Dashboard support article for more information: https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010592
Posted on Nov 01, 2024 - 09:51 PDT

Past Incidents

Nov 20, 2024

Unresolved incident: Issue with Live Meeting Dashboard.

Nov 19, 2024

Issue with Live Meeting Dashboard

Resolved - This incident has been resolved.
Nov 19, 17:36 PST

Monitoring - We have resolved the issue causing live meetings to not show on the Live Meeting Dashboard. We will continue to monitor and provide updates as we have them.
Nov 19, 17:07 PST

Update - We continue to investigate an issue causing live meetings to not show on the Live Meeting Dashboard. We will continue to provide updates as we have them.
Nov 19, 16:00 PST

Investigating - We are investigating an issue causing live meetings to not show on the Live Meeting Dashboard. We will provide updates as we have them.
Nov 19, 14:33 PST

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Issue with call recording downloads, SMS and Workspace Reservation

Resolved - This incident has been resolved.
Nov 14, 15:50 PST

Monitoring - We have resolved the intermittent issue with recording downloads, sending SMS messages, and Workspace Reservation. We will continue to monitor and provide updates as we have them.
Nov 14, 15:31 PST

Identified - We have identified the intermittent issue with recording downloads, sending SMS messages, and Workspace Reservation. We will continue to provide updates as we have them.
Nov 14, 13:05 PST

Investigating - We are investigating an intermittent issue with recording downloads, sending SMS messages, and Workspace Reservation. We will provide updates as we have them.
Nov 14, 12:35 PST

Nov 13, 2024

Zoom Events Update: 11/13/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Nov 13, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:01 PST

Scheduled - We will be releasing an update to Zoom Events. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010850 for more details. No operational impact is expected.
Nov 12, 10:47 PST

Zoom Chat Maintenance: 11/13/2024

Completed - The scheduled maintenance has been completed.
Nov 13, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 PST

Scheduled - We will be performing scheduled maintenance for Zoom Chat. Users may experience a brief disconnect of Zoom Chat services during the maintenance window and will automatically reconnect.
Nov 8, 16:59 PST

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Web Backend Update: 11/8/2024

Completed - The scheduled maintenance has been completed.
Nov 8, 21:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 17:00 PST

Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010189 for more details.

Users may potentially experience a brief interruption of service during the during the maintenance window.
Nov 7, 10:59 PST

Nov 7, 2024

Issue with Live Transcription and Closed Captioning

Resolved - This incident has been resolved.
Nov 7, 09:20 PST

Monitoring - We have resolved the issue with live transcription and closed captioning not generating for new meetings. We will continue to monitor and provide updates as we have them.
Nov 7, 09:02 PST

Investigating - We are investigating an issue with live transcription and closed captioning not generating for new meetings. We will provide updates as we have them.
Nov 7, 08:20 PST

Nov 6, 2024

Zoom Room and Zoom Room Controller Update: 11/6/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Nov 6, 19:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:00 PST

Scheduled - We will be providing a new version of our Zoom Room Client for macOS, Windows and Appliances and a new version of our Zoom Room Controller for iOS and Android. They will be available for download at https://zoomgov.com/download.

Mac - https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010176
Windows - https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010178
Appliances - https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010175
Android - https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010180
iOS - https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010179

There is no operational impact. All services will be available during this time.
Nov 5, 10:59 PST

Zoom Translation and Transcription Maintenance: 11/6/2024

Completed - The scheduled maintenance has been completed.
Nov 6, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:00 PST

Scheduled - We will be performing maintenance for Zoom Translation and Transcription services. Users may experience a brief interruption in translations or transcriptions during the maintenance window.
Nov 6, 16:21 PST